Refund Policy
At Sanam Jung Fragrances, we strive to provide our customers with high-quality products and a delightful shopping experience. However, if you are not fully satisfied with your purchase, our return and exchange policy is designed to ensure a smooth and hassle-free process.
Return & Exchange Conditions:
Eligibility for Returns/Exchanges:
Products must be unused, unopened, and in their original packaging.
Returns or exchanges must be initiated within 7 days of the purchase date.
A valid proof of purchase (receipt or order confirmation) is required for any return or exchange.
Non-Returnable Items:
For hygiene reasons, opened or used products (including fragrances) cannot be returned or exchanged.
Sale items or limited-edition collections are final sale and are not eligible for returns or exchanges.
Return Process:
To initiate a return, please contact our customer support team with your order details and reason for the return.
Once approved, you will receive return instructions, including where to send the product. Please note that shipping costs for returns are the customer’s responsibility, unless the product is defective or the wrong item was sent.
Refunds:
Refunds will be processed within 7-10 business days of receiving the returned item, provided it meets our return conditions.
Refunds will be issued to the original payment method used during the purchase.
Shipping charges are non-refundable unless the product was defective or there was an error in the shipment.
Exchanges:
Exchanges are subject to product availability. If the requested item is unavailable, a refund will be provided in accordance with the refund policy.
Customers are responsible for the shipping costs of returning and reshipping the product unless the exchange is due to a defective or incorrect item.
Contact Us: If you have any questions regarding our return policy, please reach out to our customer service. We are committed to providing you with the best customer care and ensuring your satisfaction with Sanam Jung Fragrances.
Thank you for choosing Sanam Jung Fragrances!
About Us
SANAM JUNG OFFICIAL
At Sanam Jung Official, beauty begins with how you feel.
Our brand brings together fine fragrance, skincare and lifestyle essentials so you can look, feel and smell unforgettable every day.
Our Story
Sanam Jung’s years as a Pakistani TV actress and host have kept her close to the world of beauty, styling and self-care. Seeing what truly works on and off camera inspired her to create a brand that delivers the same confidence to your everyday life – in a warm, approachable and affordable way.
What started as a personal dream has grown into a female-led Pakistani beauty and fragrance house, loved by customers at home and abroad. Every product is thoughtfully developed to feel luxurious, perform well and fit easily into your daily routine.
What We Stand For
Confidence for Everyone
We believe scent and self-care have no gender. Our creations are designed for anyone who wants to feel bold, elegant and unforgettable.
Accessible Luxury
From formulas to packaging, every detail is crafted to feel premium while remaining within reach. We want you to enjoy a luxury experience without the luxury attitude.
Everyday Rituals, Elevated
A spritz before you step out, a skincare routine before bed, lighting a candle to unwind – we design products that turn these small rituals into something special.
What We Offer
Fragrances
Long-lasting, expressive scents that help you create your own signature aura, from soft and delicate to deep and intense.
Perfume Waxes
Travel-friendly, pocket-sized perfume waxes that melt into the skin. Wear them alone for a subtle trail or layer them with fragrance for added depth and longevity.
Skincare
Gentle, effective skincare designed to cleanse, hydrate and nourish, supporting a natural, healthy-looking glow with consistent use.
Scented Candles
Atmosphere-changing candles that fill your space with mood-setting aromas – perfect for relaxing evenings, self-care days or thoughtful gifts.
Gift Sets & Bundles
Curated combinations of fragrances, perfume waxes, skincare and candles that make gifting simple and special, while offering great value.
The Face Behind the Brand
Sanam Jung brings her real-life experience from television sets, photo shoots and live shows into every decision – from fragrance directions and textures to the final look and feel of each product. As an artist and entrepreneur, her goal is to share the confidence and joy she feels when she’s at her best.
Our Promise
Thoughtfully crafted, high-performing formulas
Products you’ll genuinely enjoy using every day
Honest pricing and exciting seasonal offers
A brand that listens to and grows with its community
Welcome to Sanam Jung Official.
From the spotlight to your dressing table, we’re here to help you own your presence – with every wash, every ritual and every spritz.