Refund Policy

At Sanam Jung Fragrances, we strive to provide our customers with high-quality products and a delightful shopping experience. However, if you are not fully satisfied with your purchase, our return and exchange policy is designed to ensure a smooth and hassle-free process.

Return & Exchange Conditions:

Eligibility for Returns/Exchanges:

Products must be unused, unopened, and in their original packaging.
Returns or exchanges must be initiated within 7 days of the purchase date.
A valid proof of purchase (receipt or order confirmation) is required for any return or exchange.
Non-Returnable Items:

For hygiene reasons, opened or used products (including fragrances) cannot be returned or exchanged.
Sale items or limited-edition collections are final sale and are not eligible for returns or exchanges.
Return Process:

To initiate a return, please contact our customer support team with your order details and reason for the return.
Once approved, you will receive return instructions, including where to send the product. Please note that shipping costs for returns are the customer’s responsibility, unless the product is defective or the wrong item was sent.
Refunds:

Refunds will be processed within 7-10 business days of receiving the returned item, provided it meets our return conditions.
Refunds will be issued to the original payment method used during the purchase.
Shipping charges are non-refundable unless the product was defective or there was an error in the shipment.
Exchanges:

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be provided in accordance with the refund policy.
Customers are responsible for the shipping costs of returning and reshipping the product unless the exchange is due to a defective or incorrect item.
Contact Us: If you have any questions regarding our return policy, please reach out to our customer service. We are committed to providing you with the best customer care and ensuring your satisfaction with Sanam Jung Fragrances.

Thank you for choosing Sanam Jung Fragrances!